The anatomy of a credit card payment form

Paying for something online with a credit card is simple, right? Yes and no. Yes, because we've been doing it since the early days of the Internet (e.g. Amazon), and no, because no two credit card forms are alike.

Over the past 20 years, we've built a mental model of paying online: I pull out a credit card from my wallet, enter the card details into a web form, and click a submit button. But getting from A to Z can be a tricky journey, riddled with questions the user has to answer. And obviously, nobody wants an instruction manual.

Read More

Creating a great content tagging experience

Tags (or labels) have been around for a long time, and they serve a clear purpose: organizing content. The construct comes from the real world use of labels, glued or clipped onto manilla folders. In a digital world, we use tags to organize our blogs, our notes, our emails, our journals our notes, our meetings, our portfolios and so on.

We've been accustomed to tagging our content, but I feel many user interfaces have "tagged on" (pun intended) the experience of tagging as an after thought. I feel there hasn't been any standardization, so depending on what website/app I'm using, tags always seem to work differently. 

Read More